FAQ Returns & Refunds
🔄 Rawnice's Return Policy
At Rawnice, we strive to provide you with the best possible experience. We understand that there may be situations where you need to initiate a return. Please review our return policy criteria below:
-
Return Due to Refusal or Local Import Duties:
If your order was returned to our warehouse because you requested the courier to send it back while it was in transit or if you refused to receive it due to local import duties, we will issue a refund for the cost of the item(s) minus shipping fees, handling fees, and the cost of returning the goods to our warehouse.
-
Non-Delivery Within 6 Weeks:
If your package has not arrived within 6 weeks of the shipment being sent from our warehouse, and the address for the order was correctly entered, we will initiate a refund for you.
-
Undeliverable Package:
In the event that your package is returned to our warehouse as undeliverable, despite the correct address being entered, we will provide a refund for the cost of the item(s) minus shipping fees.
-
Damaged or Faulty Product:
If your product arrives damaged or is found to be faulty, please contact us immediately. We will arrange a refund for the affected item(s).
-
Product Dissatisfaction:
If you are not satisfied with the product and have returned it to our warehouse, we will issue a refund for the cost of the item(s) minus shipping fees.
To initiate a return, please send us an email at order@rawnice.com. Our dedicated customer service team will assist you in sorting out the shipping details and guiding you through the return process.
For more information on the refund process, please refer to the "Refund Policy" section under Payments below.
We value your satisfaction and aim to resolve any issues promptly. Feel free to reach out to us with any questions or concerns. We are here to ensure your shopping experience with us is exceptional. 🛍️😊